Your iPhone Service Journey With OOBE

Lodging a job with us

Step One

Getting started with Oobe starts by submitting a job online or by visiting one of our stores in person to speak to one of our trained technicians

Diagnosing Your Issue

Step Two

In this phase of our repair process involves a highly trained technician or specialist assessing the internal and external components of your device in order to determine what issue you are experiencing.

Informing The Customer

Step Three

When we arrive at this point in the repair process, we contact the customer to inform them of what we have discovered and what the next steps/options are. Should your device not be covered by warranty, we will provide you with a quote for repair if you choose to proceed

Mail-in or Carry-in

Step Four

Once we have been advised to go ahead with the repair (non-warranty), we will preform either a mail-in repair which involves us sending your device to Apples specialised facility to preform the repair or we will do a carry-in repair which involves us ordering parts into our store for one of our highly trained technicians to preform the repair. These processes usually take 5 to 7 working days.


Step Five

After the repair has been completed we test the device to make sure the issue that your the customer reported has been resolved. When we are satisfied with the repair preformed on the device we advise the customer to come and collect the device and pay for any non- warranty repair

Getting Your Device Ready For Service

Here at Oobe we aspire to make sure that you receive the best service experience possible, this does mean that we do have some requirements from the customer. To make sure we provide you with the quickest service with little to no complication we kindly ask that you preform the following tasks before bringing your device in for service.

Disabling Find My Device is just one of the layers of security that enable us to best service your device with your approval, and stops anyone else from tampering with the device should it be lost or stolen. Apple requires the device to be removed from the Find My account before service work can proceed. This confirms that you authorise the service, and minimises the risk of stolen or lost equipment being illegitimately serviced.

Back-up My Device

To Prevent any data loss from occurring we recommend backing up your device either to iCloud or to your Mac or PC

This can be done by connecting your device to your computer and using iTunes/Finder or you can back up to iCloud via your system Settings

Erasing Your Device

to make sure that your data is all secure we recommend erasing your device before service. We do no ask password for any type of repair following the OOBE privacy policy unless issue with the data itself.

Your security and privacy are important to us every step of the way, from the moment you book a service job with us until the day we return the device to you.

Assessment Fees

$79 - Standard Assessment

$99 - Insurance Assessment

Apple Care Fees

Front Screen or Rear Glass Replacement - $49

iPhone Whole Unit Replacement - $169

Service Time Frame

Here at OOBE we aspire to provide a fast and reliable repair service. Our current repair times are 1 to 2 weeks this may vary depending on part availability, service centre availability and public Hollidays

Battery Service

We can replace your iPhone battery for a fee. Our warranty doesn’t cover batteries that wear down from normal use.

Your product is eligible for a battery replacement at no additional cost if you have AppleCare+ and your product's battery holds less than 80 percent of its original capacity.