Our Insurance Assessment Process
Lodging a claim with your Insurance Provider
Step One
Oobe's service journey begins with a claim submitted to your insurance provider. If the insurance company has a partner portal then we will receive an email with all the details about your claim once your insurance provider lodges your claim.
Dropping of your device with OOBE
Step Two
We recommend dropping off your device at one of our North Island stores, upon arrival, make sure you have your claim number ready, and your device should be removed from Find My Network. We will take a upfront payment of $179 which can be reimbursed from your insurance provider
Assessing your device
Step Three
In this phase of the repair process, we contact the customer or your insurance provider so we can discuss what we have discovered and the repair options are. during this stage if your device does not have a warranty we will provide you with a quote for the repair if you choose to continue with the process
Insurance Approval
Step Four
Once we have been advised to go ahead with the repair (non-warranty), we will preform either a mail-in repair which involves us sending your device to Apples specialised facility to preform the repair or we will do a carry-in repair which involves us ordering parts into our store for one of our highly trained technicians to preform the repair. These processes usually take 5 to 7 working days.
Completion
Step Five
After the repair has been completed we test the device to make sure the issue that you the customer reported has been resolved. When we are satisfied with the repair preformed on the device we advise the customer to come and collect the device and pay for any non- warranty repair.