How to Turn Off Find My Device

When your iPhone, iPad, iPod Touch, or Mac computer needs to be serviced, (whether under warranty or not) Apple requires Find my Device to be turned off. There are two simple ways to do this. The first way is on the device itself. The second way is with

Note: Disabling Find My Device is just one of the layers of security that enable us to best service your device with your approval, and stops anyone else from tampering with the device should it be lost or stolen. Apple requires the device to be removed from the Find My account before service work can proceed. This confirms that you authorise the service, and minimises the risk of stolen or lost equipment being illegitimately serviced.

Turn off Find My Device Remotely

Step 1

Visit then click on Sign In

Step 2

Once you enter your AppleID and Password, you will then be prompted with a Two Factor Authentication code sent to your device.

Skip this and select “Find Devices”.

Step 3

Any devices online will show this map. Move to step four to remove a device that is not online.

Step 4

Click on the device you want that is offline, an offline device will not show an illuminated screen.

You should then see this screen. Sometimes it will show the last location seen, if it doesn’t do not panic, the steps are still the same.

Step 5

On the bottom of the device menu, click Remove from Account

You will then see a dialog box. Click Remove.

Enter the AppleID Password you put in earlier to confirm the removal. Then click Remove Device.


Your device is no longer associated with Find My Device. We are now able to service your device.