Your Beats Service Journey With OOBE

Lodging a job with us

Step One

Getting started with Oobe starts by submitting a job online or by visiting one of our stores in person to speak to one of our trained technicians

Diagnosing Your Issue

Step Two

In this phase of our repair process involves a highly trained technician or specialist assessing the internal and external components of your device in order to determine what issue you are experiencing.

Informing The Customer

Step Three

When we arrive at this point in the repair process, we contact the customer to inform them of what we have discovered and what the next steps/options are. Should your device not be covered by warranty, we will provide you with a quote for repair if you choose to proceed

Mail-in or Carry-in

Step Four

Once we have been advised to go ahead with the repair (non-warranty), we will preform either a mail-in repair which involves us sending your device to Apples specialised facility to preform the repair or we will do a carry-in repair which involves us ordering parts into our store for one of our highly trained technicians to preform the repair. These processes usually take 5 to 7 working days.


Step Five

In order to ensure that the issue you reported has been resolved, we test the device once the repair is complete. As soon as the repair on the device is complete, we will advise the customer to collect the device from our facility.

Getting Your Device Ready For Service

Here at Oobe we aspire to make sure that you receive the best service experience possible, this does mean that we do have some requirements from the customer. To make sure we provide you with the quickest service with little to no complication we kindly ask that you preform the following tasks before bringing your device in for service.

Obtaining Serial Number

In order to have a smooth experience we ask to remove Find My iPhone from your device.

This can be removed via your iPhone iCloud Settings which can be found in your iPhones system settings.

Assessment Fees

$79 - Standard Assessment

$99 - Insurance Assessment

Apple Care Fees

Accidental Damage Coverage - $49

Service Time Frame

Here at OOBE we aspire to provide a fast and reliable repair service. Our current repair times are 1 to 2 weeks this may vary depending on part availability, service centre availability and public Hollidays

Battery Service

We can replace your Beats battery for a fee. Our warranty doesn’t cover batteries that wear down from normal use.

Your product is eligible for a battery replacement at no additional cost if you have AppleCare+ and your product's battery holds less than 80 percent of its original capacity.